Since 2021, our customer experience team has listened to more than 15,000 customer surveys. Behind every response is a real person - navigating decisions, weighing up options and trying to make the right call for their future.
What we hear consistently is this: people want to move forward, but only when they feel clear and confident in what they’re committing to.
That’s why we introduced Certainty Plus+.
Certainty Plus+ is our commitment to making the building journey simpler and more transparent. It’s about giving you confidence in your pricing, clarity in your choices, and the reassurance that what we promise is what we’ll deliver.
When customers talk about Henley, they often describe us as the benchmark. That comes down to how we do things.
We start with generous standard inclusions - set upfront, not added later through short-term promotions. Our homes are designed for real life, with quality that holds its value over time.
Just as importantly, we’re clear from the beginning. You’ll know what’s included, what’s not, and what’s possible for your block and budget. There are no hidden costs, no last-minute changes, and no surprises waiting down the track.
Before you commit, we complete pre-site inspections to confirm we can build. We carry out energy and overshadowing checks early, not later. We manage details like asset protection permits on your behalf. It’s all done upfront - so you can make informed decisions with confidence.
And that support doesn’t stop once your home is built. We stay with you through your maintenance period to make sure everything performs as it should.
That’s the Henley Way. Every decision we make comes back to a simple question: what’s right for our customers?
Over recent months, we’ve heard that many of you are waiting for the right moment to move forward. In response, we strengthened our Certainty Plus+ commitment, giving you more time and more confidence to make your decision.
We’re not reacting to short-term market noise. We’re focused on consistency, long-term value, and doing what we say we’ll do, backed by the strength of our parent company, Sumitomo Forestry Group.
Our Certainty Plus+ commitment
- Prices and price locks held until at least 1 June 2026
- Best price guarantee
- 50-year structural guarantee
- Consistent, high-quality standard inclusions
- Industry-leading build times in Victoria
We’ll continue to review our settings in line with the market. And when changes happen, we’ll be upfront - giving you clear information and time to plan, without pressure.
Uncertainty doesn’t have to mean standing still. With the right support, it can create opportunity.
Right now, there are additional offers available across our collections - on top of our standard inclusions:
- Breakthrough – free flooring and dishwasher
- Mainvue – up to $20K to spend your way, plus free flooring
- Reserve – up to $52K off facades (or to spend your way), plus free flooring
- Knockdown Rebuild (Mainvue & Reserve) - up to $36,160 of value included at no extra cost
Exclusive house and land packages across Melbourne - only available through us – no other builder or land agent.
These are practical ways to get more value from your build without compromising on quality or transparency.
We’re also keeping things simple. Visit a display centre and you can enter the draw to win a $50 fuel voucher, with 150 winners drawn weekly.
More importantly, you’ll have a conversation - no pressure, no hard sell. Just clear advice to help you understand what’s possible.
If you’ve been waiting for the right time, let’s have a chat about what’s possible with Certainty Plus+.
Antony Blackshaw
CEO, Henley Properties Group
